identifiable information of visitors to our web site (the “Site”) and users of our products and services (the “Services”).
By using the Site, Services you consent to the collection, use and disclosure of your personally
identifiable Site Information and Services, as applicable, in accordance with this
We consider ourselves an ethical and morally responsible company and agree to treat you and your data fairly and with respect.
1. Your Personally Identifiable Information - How We Collect and How We Use It.
You can generally visit the external areas of the site without revealing any personally identifiable information about
yourself. We do not collect identifiable personal information from our Site visitors without the Site visitor providing
Some of the Services require that you become a registered user and create a user account. This will require that you provide
certain personally identifiable information, that may include (but not be limited to) e-mail address.
You allow us to use this personally identifiable Site Information to register you to use the Vigames Services,
and otherwise provide you with the Services; verify your authority to enter the Site and access the Vigames Services;
notify you of updates; improve the content and general administration of the Site and the Services; provide you with notices regarding
the Services and other services that you have purchased or may wish to purchase in the future.
We will not store any data in our systems relating to your identifiable personal information that is not directly relevant, or needed
for the general use of the Site, the Vigames Services.
Any data that you submit to Vigames will be held as private and confidential and will not be shown or made available to any third parties,
the public or other members at any time. The only exception to this data is any public data you upload, which is detailed in section 11.
Your data will be accessible by Vigames employees, contractors and temporary workers if that data is required to assist in managing your account,
or assist in providing the Services. However this data will never be removed from or copied out of any of the Vigames platforms.
We may also employ third party services or applications (data processors) to assist in providing the Services and again this data will only
be made available to them for the purposes of providing thoseServices. With these third party services or applications, adequate contracts
will be employed to ensure confidentiality and the privacy of your data.
2. Your Personally Identifiable Information - How Long we Retain the Information
2.1 - Data we have collected relating to you over time that may be required to be kept for legal or financial regulatory reasons will be
kept for the statutory 7 year retention period, after which the data will be removed. Examples of this could be (but not limited to) financial
invoices and order history, course information that proves we have delivered the required service to you and so on.
2.2 Any data that does not need to be kept for legal or financial regulatory reasons will be deleted after 2 years of your last account
login period, or your last interaction with us, whichever is greater.
2.3 Any data that we require to fulfil any current contracts or agreed services with you will be kept until the contract is terminated,
for example (but not limited to), account data allowing you to access the Services, after which point, point 2.2 applies.
3. Your Personally Identifiable Information - Your Right to Be Forgotten
You have the right to be forgotten under the laws of the General Data Protection Regulation. If at any time you wish for your data to be
deleted, contact our support team using the Support page
As long as the deletion of data does not break the terms in section 2, we will delete all of your identifiable personal information.
If you are not an existing account holder and wish to see what information is stored about you, contact our support team using the Support page
and we will respond with the information we store relating to you.
5. Your Personally Identifiable Information - Your Right to Portability of your Data
At any time you may request that we send your data to a third party. To initiate this process contact our support team using the support page
and we action this request for you.
Please note that we take no responsibility for the use of this data by any third party, and are not liable for this data being in any
specified format that the third party may request.
Alternatively, If you are an existing account holder, or have previously been an account holder then at any time you can log into the Site,
navigate to the My Account section and click the “Show Personal Information Held on Me” link at the bottom of the page.
This will automatically provide an exhaustive list of all of your identifiable data held at Vigames and it’s websites.
This data-set is downloadable in HTML format for you to retrieve.
6. Your Personally Identifiable Information - Data Breaches
To comply with the GDPR regulations, if any breaches of any data occur, we are obligated to inform the ICO (Information Commissioner's Office)
within 72 hours of the breach. For any breaches that are considered critical, for example, any breaches that have released financial
information, we are obligated to inform you immediately. We will do this using the contact information that we store on you.
7. Other Information We Collect and How We Use It.
Vigames may also automatically collect and analyse Site Information about your general usage of the Site, Services and Services.
We might track your usage patterns to see what features of the Site. Services you commonly use,
Site traffic volume, frequency of visits, type and time of transactions, type of browser, browser language,
IP address and operating system, and statistical information about how you use the Services.
We only collect, track and analyse such Site Information in an aggregate manner that does not personally identify you.
This aggregate data may be used to assist us in operating the Site and the Services and be provided to other third parties
to enable them to better understand the operation of the Services and improve,
but such information will be in aggregate form only and it will not contain personally identifiable data.
We recognise the privacy interests of children and we encourage parents and guardians to take an active role in their children\’s
online activities and interests. We do not knowingly collect personal information from children under 16. If we learn that we have
collected personal information from a child under 16, we will delete such information. Children under the age of 16 may not register
for an account or register for or purchase.
Individuals over the age of 16 but under the age of 18 may only use the Services with the involvement, supervision, and approval
or a parent or legal guardian - in such cases the parent or legal guardian must register for their account or purchase the product or
services, and it is the parent or guardian that accepts the terms of this policy.
It should also be noted that there are elements of profanity in some of our course and resource material which should be monitored by
parents or guardians as to appropriateness for persons aged between 13 and 18, and in such cases parents should exercise parental guidance.
9. Disclosure of Information.
These include, but are not limited to, sharing Site Information with service providers (our contracted Data Processors) to allow them
to fulfil your requests. We do not sell or disclose your personal information to third parties.
We may also disclose your personally identifiable information: (a) if we are required to do so by law, regulation or other government
protect the safety of Users of our Site and our Services . In addition, we may transfer your personally
identifiable information to a successor entity upon a merger, consolidation or other corporate reorganisation.
10. Updating, Correcting and Redaction of Your Information
You have the right to have your data updated or amended.
If you are an existing account holder, or have previously been an account holder then at any time you can log into the Site,
navigate to the My Account section and amend or redact your data manually.
If you are not an existing account holder and wish to have your data amended or redacted contact our support team using the Support page
and we will respond to your request.
11. Data Security.
The security of your personal information is important to us. vigames employs procedural and technological measures to protect your personally
identifiable information. These measures are reasonably designed to help protect your personally identifiable information from loss,
unauthorised access, disclosure, alteration or destruction.
We use software, secure socket layer technology (SSL) encryption, password protection, firewalls, internal restrictions and other
security measures to help prevent unauthorized access to your personally identifiable information.
11. Your Public Data - Limitation of Our Liability
You should be aware that when you voluntarily display or distribute personally identifiable information, that information could
be collected and used by others. Vigames is not responsible for the unauthorised use by third parties of information you post or otherwise
make available publicly.
13. Links to Other Websites.
The Site, Services and Services, may provide links to third party web sites or resources not associated with us and over which we do not
have control (“External Web Sites”).
Such links do not constitute an endorsement by vigames of the External Web Sites, the content displayed therein, or the persons or
entities associated therewith. You acknowledge that Vigames is only providing these links as a convenience, and is not in any way
responsible for the content of such External Web Sites.
The website, and subsequent sub-domains of the website (including, but not limited too vigames.eu, and any of the subsites or subdomains)
more relevant to the visitor.
The website also uses Google Analytics to record visitor data. We use this data solely for our own purposes of improving the website.
The data is not shared or sold to any third parties. We do not use any data for the purpose of providing advertising or promoting
third parties nor “remarketing”.
We do not use any cookies that track your use of the internet on websites other than our own. By using this website you agree to
15. Mailings & Marketing
Newsletters and occasional marketing and forum mailings are made to our users, members and third parties.
Vigames complies with the laws laid out in the General Data Protection Regulations (GDPR).
We will never give or sell your details to third parties - your data will remain solely with us and our group of companies.
You have the right to opt-out of any marketings: If you have already opted in to receive email from us but do not wish to continue to
receive such mailings you can simply opt-out using the unsubscribe link provided at the bottom of every email.
With the purchase of some products, the user is also added automatically to a relevant support forum. These support forums
also provide regular updates via email - again, of you do not wish to receive forum emails you can simply opt-out using the
unsubscribe link provided at the bottom of each email. Please note that the forum emails and the newsletter/marketing emails
both require separate unsubscribes for users who do not wish to receive them - this is due to our right to retain your data
to be able to fulfil a contract with you while you are paying for that service.
Form time to time we may also advertise our products to you using the Facebook, Google Adwords, Twitter, and Linked In platforms.
For more information on the terms and conditions and privacy policies of these companies, please see the relevant terms and conditions
and privacy policies of these companies as these are out of the control of GFTB. However these advertisements will not appear on or
within the vigames websites. To remove your data or if you have questions or concerns about your personal data on these platforms,
please contact the company in question.
With some of our products and services, for example (but not limited to) some webinars we run on certain platforms, we may collect
your telephone data and use SMS marketing to assist with two-factor authentication, or to inform you of start times, changes to event
details, or to illustrate or advertise products or services. If you wish at any time to opt-out of these SMS marketing
communications contact our support team using the Support page and we will respond to your request.
16. Material Changes.
either send a notice to the e-mail address that you specified in your registration and/or post notice of the change so it is visible
when users log-on for the first time prior to said changes taking effect so that you are always aware of what personal information we
may collect and how we may use this information.
17. Financial Information.
Vigames do not store any financial information such as users credit card details, passwords, or Paypal passwords. Any payment information
that is collected at the time of purchase is defined above. Paypal may store information but they are a separate company so please refer
The exception to this rule is if you choose to use the CRM tool and in which case you may choose to add your invoice payment details
to the settings, quotations or invoices. You may also choose to create quotations and invoices using the system which would
also be stored. As with the rest of this policy, this information is treated as private and confidential and not shown to any other
parties or members.
18. Contact Us.
contact our support team using the support page